Terms and Policies

Ordering Information 

Use the item number, specify size, the description of the item, and the quantity. You can place orders in the following ways:

Email:  [email protected]      Fax:  631.254.0618      Phone:  800.645.5825 x5     Website: PolyRnD.com    

 
Customer Service hours are Monday through Friday 9am – 5pm Eastern Standard Time. 

Payment Terms 

The terms are Net 30 days. A discount of 2% will be given if the invoice is paid within 10 days. Shipping charges are prepaid and added to the invoice unless otherwise specified. Major credit cards are accepted. No prompt payment discount is given when credit cards are used. 

Electronic Funds Transfer (EFT) can be set-up.  Please contact our Accounts Receivable Department at [email protected] or 800.645.5825. 

Minimum Order 

Orders under $50.00 are subject to a processing fee of $10.00. 

Shipping Information 

Where specific shipping instructions are not provided, the method of shipment used will be based on the nature of the material, destination, size, and weight of the package. All orders are shipped FOB Bay Shore, NY and shipping charges are prepaid and added to the invoice unless otherwise specified. Third party freight numbers are also accepted.  

Shipping methods are as follows: 

  1. UPS Ground 
  2. UPS Next Day Air 
  3. UPS 2nd Day Air 
  4. FedEx Ground 
  5. FedEx Next Day Air 
  6. FedEx 2nd Day Air 
  7. Commercial Carrier 

Note: Due to restrictions by IATA (International Air Transport Association) some hazardous items may not be permitted to ship via air. Hazardous items shipped by air are normally shipped Priority but are not guaranteed to be delivered by a specific time due to the sensitive nature of the product. Hazardous materials are not guaranteed delivery.      

Rush Orders 

Typically, orders are shipped within 48 hours of receipt. All orders are shipped FOB Bay Shore, NY unless otherwise specified and will be delivered within 7-10 business days. A RUSH order can be shipped the same day it is received.  There will be a $25 charge for this service.  The following criteria must be met: 

  • The order is received by 12:00 p.m. Eastern Standard Time 
  • The product can be made & QC tested by the carrier’s pick up time 

Discounts 

Discounts may be provided based on order history, large quantities and standing orders. Please contact the Customer Service Department at [email protected] or 800.645.5825 x5 for additional information. 

Technical Assistance / Special Formulas 

Free technical assistance is available. We will custom–make any reagent or stain to your specifications. Please contact the Technical Department at [email protected] or 800.645.5825 x199. 

Returned Goods Policy 

All sales are final except where there is a manufacturing defect. If an item must be returned, a Return Authorization number is required. Poly Scientific will not accept any returns without a Return Authorization Number and we will not be able to credit your account. Contact the Customer Service Department at 800.645.5825 x5 or [email protected] if you are unsatisfied with the product you received. Returns are subject to a 15% restocking charge however, incurrence of this charge will depend on the particular circumstances necessitating the return. 

Please note that the following items cannot be returned: 

  • Reagent Assembly Kits, Cytology Kits, Microwave Kits 
  • Buffers, Special Orders, Refrigerated Items 

 
Return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with regulations governing transporting of hazardous materials. 

All shipping costs will be paid by the returnee unless prior arrangements have been made. 

Damaged Shipment / Missing Items 

Immediately upon receipt of your shipment, carefully open and inspect each item. Do not accept a damaged shipment. If you do accept the damaged shipment, have the carrier’s driver make a “Damaged Shipment” notation on your delivery receipt or Bill of Lading. Contact our Customer Service Department within 24 hours of delivery at 800.645.5825 x5 or [email protected] to inform them of the damage. Please note that Poly Scientific rarely has items on backorder. If an item is believed to be missing from a shipment please contact our Customer Service Department immediately.  

Safety Data Sheets 

SDS can be found on our website.  They are in PDF format. If you prefer, a SDS can be emailed to you. Contact our Technical Department at [email protected] or 800.645.5825 x199. 

Warranty / Use of Product 

All products are for in vitro diagnostic use. There are no warranties, either expressed or implied, which extend beyond the description of the items as contained on this web page. All items are sold in an “as is” condition and Poly Scientific R&D Corp. specifically disclaims all express warranties and implied warranties of merchantability and fitness for a particular purpose. Buyer assumes all risk and liability for the use and/or results obtained by the use of the products covered by the invoice whether used singularly or in combination with other products. 

All of our chemicals are offered for research and investigational purposes only and are not intended for drug, cosmetic, food, or household use. This means that Poly Scientific R&D Corp.’s chemicals: 

* May not be used as drugs 
* May not be used as food additives 
* May not be used as cosmetics 
* May not be sold or used as household chemicals 

Poly Scientific R&D Corp. does not warrant that the use or sale of the products delivered hereunder will not infringe the claims of any United States Patent covering the product itself or the use thereof in combination with other products in the operation of any process. 

Seller shall, under no circumstances, be responsible for incidental or consequential damages arising from the failure or delay in filling any order or orders when due to unsuccessful reactions, fires, floods, riots, strikes, freight embargoes or transportation delays, shortage of labor, inability to secure fuel, material, supplies or power at current prices or due to shortages thereof, any existing future laws or acts of the federal or of any state or municipal government effecting the conduct of seller’s business with which seller, in its judgement and discretion deems it advisable to comply as a legal or moral duty, or to any other cause beyond seller’s reasonable control. 

Seller warrants, to the original purchaser, only that the products listed on this web page are of the composition and purity described therein. 

Buyer’s damages for any products delivered by the seller shall be limited to the return of the goods and the repayment of the purchase price of the goods and shall never be greater in amount than the purchase price of the goods of which such damages are claimed. Recovery for incidental or consequential damages are specifically excluded. Furthermore, failure to give notice of a claim within 48 hours from the date of delivery shall constitute a waiver by buyer of all claims.