Call 1.800.645.5825

Customer Service

  • Ordering Information:

    Use the catalog number, specify size, a brief description of the item, and the quantity you desire. You can place orders in the following ways:

    70 Cleveland Avenue
    Bay Shore, NY 11706
    Attn: Order Department


    (631) 586-0400
    (800) 645-5825

    (631) 254-0618  Customer Service
    (631) 297-1119  Sales / Quote Inquiries


    Customer Service hours are Monday through Friday, 9am - 5pm Eastern Standard Time.

    Government Orders:

    Poly Scientific is currently in the process of obtaining a new contract number. Please call our government sales department for further contract information and discounts.

    Payment Terms:

    The terms are Net 30 days. A discount of 2% will be given if the invoice is paid within ten days. Shipping charges are prepaid and added to the invoice. Visa and MasterCard are accepted. No prompt payment discount given when credit cards are used.

    Electronic Funds Transfer (EFT) can be used to pay your invoices.

    Minimum Order:

    Small orders are costly for you and your supplier. Orders under $50.00 are therefore subject to a processing and handling charge of $7.50.

    Shipping Information:

    Where specific shipping instructions are lacking, the method of shipment employed will be based on the nature of the material, destination, size, and weight of the package.

    Shipping methods are as follows:

    1. UPS
      • Ground Service
      • Next Day
      • Second Day
    2. Commercial Carrier
    3. Company Truck
    4. Fed Ex


    Rush Orders

    Orders can be shipped the same day they are received
    providing the following criteria are met.

    • Order is received by Noon standard Eastern Time
    • The product can be made & QC tested by the carrier's pick up time.

    There is a twenty-dollar ($20) rush fee. 



    Note: Due to restrictions by IATA, International Air Transport Association, some hazardous items may not be permitted to ship via air. Hazardous items shipped by air are normally shipped Priority, but are not guaranteed to be delivered by a specific time, due to the sensitive nature of the product.

    All orders are shipped FOB Bay Shore, NY and will be delivered within seven business days.


    Discounts are available on all products for large quantities, bulk orders, and standing orders. Please call for specific information.

    Technical Assistance:

    If for any reason you are not satisfied with a product, please call our technical department. In circumstances necessitating a return, a Return Authorization Number will be issued, and a replacement will be sent.

    Special Formulas:

    Poly Scientific will custom make any reagent or stain to your specifications. Please call us for details.

    Returned Goods Policy:

    Returns are subject to a 15% restocking charge, but incurrence of this charge will depend on the particular circumstances necessitating the return.
    Please note that the following items cannot be returned:

    Reagent Assembly Kits, Cytology Kits, Microwave Kits,

    Buffers, Special Orders, Refrigerated Items.

    If, for any reason, an item must be returned, you must call the Customer Service Department at (631) 586-0400 to issue you a Return Authorization Number. Poly Scientific will not accept any returns without a Return Authorization Number and we will not be able to credit your account.

    Return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with regulations governing transporting of hazardous materials.

    All shipping costs will be paid by the returnee unless prior arrangements have been made.

    Damaged or Lost Shipment:

    Immediately upon receipt of your shipment, carefully open and inspect each item. Do not accept a damaged shipment. If you accept the damaged shipment, let the carrier's driver make a "Damaged Shipment" notation on your delivery receipt or Bill of Lading. You must call the Customer Service Department within 24 hours of delivery to inform them of the damage.

    Material Safety Data Sheets:

    MSDS can be found on our website.  They are in PDF format which can be printed.  If you prefer, they can be faxed or emailed to you as well.   Contact 631-586-0400 extension 140.

    General Information:

    There are no warranties, either expressed or implied, which extend beyond the description of the items as contained on this web page. All items are sold in an "as is" condition and Poly Scientific R&D Corp. specifically disclaims all express warranties and implied warranties of merchantability and fitness for a particular purpose. Buyer assumes all risk and liability for the use and or results obtained by the use of the products covered by this invoice whether used singularly or in combination with other products.

    All of our chemicals are offered for research and investigational purposes only and are not intended for drug, cosmetic, food, or household use. This means that Poly Scientific R&D Corp.'s chemicals:

    * May not be used as drugs.
    * May not be used as food additives.
    * May not be used as cosmetics.
    * May not be sold or used as household chemicals.

    Poly Scientific R&D Corp. does not warrant that the use or sale of the products delivered hereunder will not infringe the claims of any United States Patent covering the product itself or the use thereof in combination with other products in the operation of any process.

    Seller shall, under no circumstances, be responsible for incidental or consequential damages arising from the failure or delay in filling any order or orders when due to unsuccessful reactions, fires, floods, riots, strikes, freight embargoes or transportation delays, shortage of labor, inability to secure fuel, material, supplies or power at current prices or on account of shortages thereof, any existing future laws or acts of the federal or of any state or municipal government effecting the conduct of seller's business with which seller, in its judgement and discretion deems it advisable to comply as a legal or moral duty, or to any other cause beyond seller's reasonable control.

    Seller warrants, to the original purchaser, only, that the products listed on this web page are of the composition and purity described therein.

    Buyer's damages for any products delivered by the seller shall be limited to the return of the goods and the repayment of the purchase price of the goods and shall never be greater in amount than the purchase price of the goods of which such damages are claimed. Recovery for incidental or consequential damages are specifically excluded. Furthermore, failure to give notice of a claim within ten (10) days from the date of delivery shall constitute a waiver by buyer of all claims.