To whom this may concern:
I am continuously amazed at the top quality service and super efficient manner of your company. Like many companies, you probably cringe hearing the phrase, "we need this product, and we need it ASAP." There is an old saying in our profession that Science Never Sleeps. Neither does the fine folks at Poly Scientific. Your company stepped up to the plate, and truly hit a home run for us.
On June 3, 2008, I placed a phone call to our sales representative, Patricia Cuevas, for product information. We had a priority project, in which we needed a special order from your company, and with wishful thinking, we hoped to get this product in our lab by June 6, 2008. Special thanks to Ms. Cuevas in sales, along with Olimpia, in customer service, Jose, from your laboratory, and Peter M., in shipping; all departments went above and beyond the call of duty to help us get our product ordered, made and shipped out to our lab in time for our project.
Words alone cannot express our gratitude for the expeditious nature in which your company excelled in this challenge. Thank you, Poly Scientific.
I would like to take this opportunity to let you know how glad I am that Jacobi Medical Center, PolyScientific and I have had a wonderful working relationship for the past 35 years. You have always been helpful and most accommodating in every respect. Aside from the wonderful products that you offer, I really appreciate the fact that I can ask for any reagent to be prepared to my exact specifications and be assured that I will receive the best quality in a most timely manner. Your sales representative and your office staff has always been able to help me with any request. I hope to continue our relationship for many more years to come. Thanks.
Dept. of Pathology.
I have been a customer of Poly Scientific for 20 years. My experience with their overall service, superior quality of products and technical support has consistently been outstanding. They are very accommodating to our needs going to the extent of manufacturing several proprietary fixatives and reagents exclusively for our laboratory. Their sales and customer service representatives are knowledgeable and helpful and are always willing to go the extra mile to service our immediate needs. I'm confident that your relationship with Poly Scientific will be as rewarding and satisfying as mine.
Director of Operations,